A library’s OPAC serves as a virtual junction and point of contact for patrons, offering access to library resources and Current Awareness Services (CAS). In this regard, the study aims to embrace the latest technological innovation to adjust to the evolving demands and expectations of users in today’s fast-changing environment. This study’s objective is to comprehend the viability of using a chatbot in a library’s OPAC. According to the literature review, the use of artificial intelligence (AI) chatbots has expanded dramatically across all sectors. The study also discovers that Chatbot has been widely employed to give excellent services to patrons, not only for commercial objectives but also in many areas of library services. The library OPAC is one area where the Chatbot program can be developed to provide users with an interactive platform to get information 24×7, with no human intervention. This study strongly promotes the usage of chatbots for library services due to their numerous benefits for both users and library professionals. The study concludes that, while these bots have a lot of potential, they will only support and improve library performance and services, not replace library professionals.

Highlights

• Chatbots act as digital assistants that provide round-the-clock support.
• It manages tasks such as reference inquiries, catalog searches and circulation notifications.
• It is a complementary tool that enhances library performance and services.